At Fresh Prints, every order is custom-made just for you. Here's what you can expect with shipping:
Most orders take 7–10 business days to produce after final approval of your mockup and order summary. ✨
Once your order is produced, shipping typically takes 3–5 business days depending on your location and selected shipping method. 🚚
If you need your order by a specific date, please communicate this clearly before approving your mockup. We'll do our best to meet your timeline, but rush production and expedited shipping may incur additional charges. ⚡
You'll receive a tracking number as soon as your order ships. Please allow 24–48 hours for tracking information to update. 📍
We are not responsible for shipping delays caused by the carrier (e.g., UPS, FedEx, USPS) or events outside our control (e.g., weather, customs delays, etc.), but we'll always do our best to help resolve any issues that come up.
Since each order is made just for you, we're not able to accept returns unless there's a defect or you received the wrong items. If that happens, reach out within 30 days of delivery and we'll make it right. 📅
Before anything goes into production, you'll get a final mockup and order summary. That's the time to check all the details — spelling, colors, logos, placement, sizing — and let us know within 24 hours if anything needs to be updated. After that, the order gets locked in and we can't make changes. 👀
Because everything is custom-made, we can't offer refunds or reprints for things like choosing the wrong size or timing an order too close to an event. Just make sure to double-check everything up front — and if you're unsure about something, feel free to ask! 🤝
We'd rather spend time answering questions upfront than deal with confusion later — we want you to be absolutely stoked with your order! 💬
📧 hi@freshprints.com
📞 +1 (917) 720 - 7465